Effective Date: May 28, 2025

At cameleon.supply, customer satisfaction is our top priority. We understand that occasionally an order may not meet expectations. This Return & Refund Policy explains when and how you can request a return, the process we follow, and what outcomes to expect.

1. Eligibility for Returns

To ensure fairness and quality, returns are only accepted under the following conditions:

  • The product is broken, damaged, or defective upon delivery.
  • The product is expired or has passed its best-before date at the time of receipt.

Returns must be requested on the same day or at the latest by the next day after delivery.

🛑 Returns will not be accepted for reasons such as:

  • Change of mind
  • Incorrect ordering by the customer
  • Product usage beyond initial inspection

2. Return Request Process

If you believe your item is eligible for return, please contact us as soon as possible using one of the following methods:

  • 📧 Email:
  • 📍 Via our local distributor who delivered the order
  • 📞 Phone: Coming soon (we will update this policy when the number is active)

Please provide the following details in your return request:

  • Order number
  • Name and contact details
  • Item(s) in question
  • Clear photos showing the issue (damage or expiration date)
  • Description of the problem

All return requests are manually reviewed by our team. We may contact you for further information before approving the return.

3. Return Shipping & Pickup

  • For most cases, returns are free of charge.
  • A representative or distributor will coordinate the pickup of the returned item from your location.
  • If the issue is determined not to meet our return policy (e.g., damage caused after delivery), you may be responsible for return costs.

4. Refunds and Replacements

Once a return is approved and the item is received and inspected, we offer the following resolution options:

  • Full refund in cash (returned via distributor or credited on next order)
  • Replacement of the same item, if available in stock
  • Store credit for future purchases (if preferred)

Refunds are processed within 2–5 business days after approval, depending on your location and delivery coordination.

5. Our Commitment

We’re committed to providing a reliable and fair shopping experience for all customers. If something isn’t right, we’ll work with you to make it right. Your trust is important to us, and we strive to handle returns with integrity, speed, and understanding.

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